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Manufacturers have recognized the critical importance of providing a superior customer and partner experience in the industry. It’s not only about the product itself and its delivery; it’s about the entire delivery process, from the initial contact to post-delivery interactions. They face unique challenges that require streamlined operations, efficient customer relationship management, and robust data analysis.
Cloud-based solutions offer unparalleled flexibility, scalability, and accessibility, which are crucial for staying competitive in today’s fast-paced market.
Salesforce Manufacturing Cloud helps increase transparency in your run-rate business and leverages the power of a complete CRM designed exclusively for the manufacturing industry. Built on the world’s number one CRM platforms—Sales Cloud and Service Cloud—Manufacturing Cloud takes advantage of Salesforce’s robust capabilities. Here are the key features of Salesforce Manufacturing Cloud:
By leveraging these features, Salesforce Manufacturing Cloud enhances transparency, streamlines operations, and provides actionable insights, making it an essential tool for manufacturers aiming to stay competitive and efficient.
Accurate business prediction capabilities for managing inventory to reduce stockouts and overstocks.
Helps businesses diversify their supplier base, ensuring a steady supply to meet demands.
Reduces delays in shipment tracking with real-time visibility into the supply chain.
Provides AI-driven insights for informed decision-making.
Unifies all business processes across the manufacturing unit to effectively identify and address operational issues.
Drive account transparency with a consolidated view of every agreement.
Extend the value of Sales Cloud and Service Cloud for a unified view of all customer activity.
Accelerate planning with transparent, digital collaboration.
Surface actionable business insights.
Ensure a real-time, accurate view of account activity.
Embracing the technological advancements offered by Salesforce Manufacturing Cloud, manufacturers can navigate the competitive landscape more effectively. With features such as unified operations, inventory management, lead tracking, and conversion, Salesforce Manufacturing Cloud stands out as the best partner for manufacturing enterprises in their growth.
Leverage wide range of benefits to optimize operations and gain greater control over their production processes.
| Benefits for Manufacturers | |
| – Detailed Tracking and Management: | – Gain real-time visibility into each step of the production process. |
| – Provides greater control, allowing for detailed tracking and management. | |
| – Leads to increased accuracy, reliability, and efficiency. | |
| – Streamlined Operations: | – Automates many manual processes involved in manufacturing. |
| – Results in greater efficiency and cost savings. | |
| – Frees up staff time to focus on other areas of the business. | |
| – Customizable to Specific Business Needs: | – Flexibility of Salesforce allows customization of manufacturing modules. |
| – Enables greater adaptability and quick responses to changing market conditions. | |
| – Seamless Integration with Existing Systems: | – Provides seamless integration with existing Salesforce CRM platforms. |
| – Enhances efficiency and reduces the need for manual data entry or multiple systems. | |
Our Salesforce service for manufacturing companies is tailored to optimize operations, enhance customer engagement, and drive growth in the highly competitive manufacturing industry. Leveraging the power of Salesforce’s robust suite of tools and expertise, team Xylity provide comprehensive solutions designed to streamline processes, improve visibility, and deliver exceptional customer experiences.
| Our Salesforce Expertise | Platform Expertise |
| – End-to-End Marketing | Salesforce Lightning Platform |
| Sales Automation | Salesforce Experience Cloud |
| Omni-Channel CX | Salesforce Commerce Cloud |
| Digital Commerce | Salesforce Service Cloud |
| Branded Engagement Platforms | Salesforce Sales Cloud |
| Industry Cloud Implementation | Salesforce Marketing Cloud |
| MuleSoft Integration | Salesforce Analytics Cloud |
| Proprietary Solutions | Salesforce Community Cloud |
| Salesforce AppExchange Development | Salesforce Einstein |
| Salesforce Consulting and Advisory | Salesforce Pardot |
| Salesforce Customization | Salesforce MuleSoft |
We understand the difficulties of managing sales, integrating different systems like ERP, handling complex supply chains, and overseeing the entire customer journey. With our expertise in Salesforce Manufacturing Cloud and our experience in the industry, we create automation solutions that tackle these challenges head-on. Salesforce offers a comprehensive set of features that can be customized and tailored to meet the specific needs of manufacturers.
| Feature | Description |
| Lead Management | Transforms curious individuals into loyal customers by organizing interactions, delivering personalized messages, and offering insights for effective conversion strategies. |
| Opportunity Management | Unlock your potential with opportunity management – it’s the roadmap to identifying, prioritizing, and transforming possibilities into tangible business wins. |
| Advanced Account Forecasting | Utilizing Data Pipelines and Data Processing Engine, helps to predict both run-rate and new business opportunities. Account Manager Targets: Experience precision and excellence with Salesforce’s Account Manager’s Target for both currency and non-currency metrics, designated for your team members. |
| Partner Visit Management | Elevate collaboration with Partner Visit Management – your strategic solution for orchestrating and enhancing in-person interactions, fostering stronger partnerships, and achieving mutual success. |
| MuleSoft Accelerator for Manufacturing | Drives streamlined connectivity, automation, and data-driven insights, revolutionizing the way you operate and excel. Experience Cloud Manufacturing partner portal template: A cutting-edge platform that fosters collaboration, fuels growth, and creates a seamless digital experience for your valued partners. |
| Feature | Description |
| Advanced Account Forecasting | Harnesses the power of predictive insights to forecast both service revenue and spare parts demand. |
| Channel Management | Effortlessly coordinating and enhancing customer interactions across multiple channels, delivering unparalleled support experiences. |
| Case Management | Unlock exceptional customer service by effortlessly tracking, prioritizing, resolving customer inquiries, and eventually ensuring satisfaction at every step. |
| Warranty Lifecycle Management | The powerhouse solution that optimizes warranty processes, minimizes downtime, and ensures your products deliver long-lasting value to customers. |
| Service Console for Manufacturing | A dedicated place for orchestrating streamlined service processes, optimizing resource allocation, and ensuring rapid issue resolution, all while exceeding customer expectations. |
| Asset Service Console for Manufacturing | The cutting-edge tool that revolutionizes how you monitor, maintain, and maximize the value of your assets. |
| Feedback Management | Turns customer feedback into tailored enhancements to fine-tune processes & boost efficiency. |
This table provides a structured overview of your approach to successful Salesforce CRM development.
| Actions | Description |
| 1. Needs Assessment and Discovery | ● Understand business processes, challenges, and goals. ● Identify specific pain points and areas for improvement. ● Define clear objectives for CRM implementation. |
| 2. Solution Design and Planning | ● Develop a detailed CRM blueprint. ● Plan customization and integration strategies. |
| 3. Development and Customization | ● Customize Salesforce functionalities. ● Implement integrations with ERP and other systems. ● Develop custom applications and components. |
| 4. Environment Setup | ● Configure Salesforce environments within Copado. ● Integrate version control systems like Git. |
| 5. Configure CI/CD Pipelines | ● Establish CI/CD pipelines within Copado. ● Define automated steps for building, testing, and deploying applications. |
| 6. Implementing Copado Effectively | ● Automate repetitive tasks and workflows. ● Integrate Dynamic Application Security Testing (DAST) tools. ● Harden infrastructure configurations. |
| 7. Change Management and Communication | ● Establish a change management process. ● Communicate updates and changes effectively to relevant teams. |
| 8. Iterative Improvements | ● Continuously review and refine the implementation. ● Gather feedback for further improvements. |
| 9. Security and Compliance | ● Apply security best practices to Cloud environment. ● Ensure compliance with industry standards and regulations. |
| 10. Deployment and Adoption | ● Gradually roll out Salesforce CRM to different teams or projects. ● Provide ongoing training and support for teams. |
Xylity Technologies specializes in leveraging Salesforce to create tailored solutions that meet the unique needs of manufacturing operations. We understand the intricacies of the manufacturing industry and can customize Salesforce to address your specific pain points and objectives. Let us partner with you to unlock the full potential of Salesforce for your manufacturing business.
| Use Case | Action Items |
| Equipment Inspection Checklist in Salesforce | ● Develop a custom solution within Salesforce to create and manage equipment inspection checklists. ● Automate scheduling of inspections based on predefined criteria or maintenance schedules. ● Capture inspection results directly in Salesforce for real-time visibility into equipment health and maintenance needs. |
| Salesforce Health Check Projects for Admins | ● Implement Salesforce health check projects to assess the overall health and performance of your Salesforce instance. ● Identify areas for optimization, such as data cleanliness, system performance, and security. ● Develop action plans and recommendations for improving the efficiency and effectiveness of your Salesforce environment. |
| Product Launch Project Management in Salesforce | ● Utilize Salesforce projects to manage the end-to-end process of launching new products. ● Track tasks, milestones, and dependencies related to product development, marketing, and sales. ● Ensure seamless collaboration between cross-functional teams involved in the product launch process. |
| New Location Opening: Manage Plans Easily with Salesforce | ● Implement Salesforce projects to facilitate the opening of new manufacturing locations or facilities. ● Coordinate tasks and timelines for site preparation, equipment installation, staffing, and training. ● Monitor progress and resolve issues in real time to ensure a smooth and successful launch. |
| Business Process Automation for Salesforce Projects | ● Automate manual processes and workflows within Salesforce projects to improve efficiency and accuracy. ● Implement workflow rules, process builder, and approval processes to streamline project management tasks. ● Integrate with other systems and tools to create seamless end-to-end business processes. |
| Smart Factory Transformation | ● Leverage Salesforce to drive smart factory initiatives and digital transformation in manufacturing. ● Implement IoT integration to capture real-time data from equipment and production lines. ● Use artificial intelligence and analytics to optimize production processes, minimize downtime, and improve quality. |
At Xylity, we boast significant proficiency in Salesforce development, delivering a diverse array of robust modular solutions and fostering innovation through collaborative client partnerships. Our Salesforce Product Innovation as a Service (PIaaS) presents a formidable framework tailored to drive impactful innovation initiatives.
Delivery Capabilities at Scale
Compelling Use Cases and References
Strong Partnership with Salesforce
Comprehensive Data Migration Procedures and Tools
Salesforce Product Innovation as a Service (PIaaS)
Strong Implementation Capabilities
Deep Knowledge in Standard Software Packages
Broad Competencies in Architecture
Xylity Tech is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
With its strong technology background and deep industry expertise, Xylity is trusted by its clients to address the entire breadth of their industry needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, and collaboration platforms.
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