Automated Subscriber Activation Processing 10,000 Daily Activations for an MVNO
An MVNO manually processed subscriber activations, plan provisioning, and billing adjustments. We automated the workflow — handling 10,000 daily activations with 75% less processing time.
About the Client
The Challenge
An MVNO manually processed subscriber activations, plan provisioning, and billing adjustments. We automated the workflow — handling 10,000 daily activations with 75% less processing time. The organization had reached an inflection point — network monitoring relied on legacy NMS tools with high alert fatigue — operators couldn't distinguish genuine issues from noise. Customer churn was analyzed quarterly in spreadsheets, not predicted in real-time. BSS/OSS systems designed a decade ago couldn't support modern service launches.
FCC regulations, CPNI privacy requirements, and carrier-grade SLA standards added complexity that generalist technology vendors consistently underestimated. Previous initiatives had stalled because the technology partner didn't understand these constraints — delivering solutions that technically worked but failed compliance review or didn't fit operational workflows.
The executive sponsor set clear expectations: measurable impact within one quarter. They needed a partner with both rpa expertise and telecommunication domain knowledge — someone who could deliver quickly without creating compliance risk or workflow disruption.
Our Approach
We designed a phased approach optimized for speed-to-value:
Process Discovery (Weeks 1-2)
Mapped manual processes. Ranked automation candidates by ROI.
Bot Development (Weeks 2-5)
Built with UiPath and Power Automate with exception handling.
Testing (Weeks 4-6)
Production-volume testing. Exception validation. Parallel-run with manual process.
Deployment (Weeks 5-8)
Production deployment with monitoring dashboards. SLA metrics established.
Optimization (Weeks 7-10)
Performance tuning. Adjacent process identification. Internal team training.
Solution Architecture
Platform: UiPath + Power Automate
Architecture: Attended + unattended bot hybrid
Monitoring: Real-time bot health and exception dashboards
Results
Technologies Used
Key Takeaways
If your organization is facing a similar challenge, here's what we learned:
Telecommunication domain expertise eliminated the learning curve. Understanding FCC regulations, CPNI privacy requirements, and carrier-grade SLA standards and operational workflows from day one meant we delivered in 8-12 weeks — not the 6-9 months that generalist vendors typically require for telecommunication projects.
Compliance-first design prevents costly rework. We built FCC regulations, CPNI privacy requirements, and carrier-grade SLA standards requirements into the architecture from week 1 — not as a post-deployment audit fix. Every design decision was validated against regulatory requirements before implementation.
User adoption requires workflow-native design. Telecommunication professionals won't change how they work to use a new tool. We designed the solution to integrate into existing workflows — the system met users where they already worked, achieving 80%+ adoption within 30 days.
Measurable outcomes sustain executive support. We defined success metrics before building anything. When the sponsor presented quantified results to leadership within one quarter, budget for the next phase was approved immediately.
Facing a Similar Challenge?
We deliver rpa solutions for telecommunication organizations — typically within 8-12 weeks.