The Challenge
An e-commerce company priced products weekly based on competitor snapshots. We built a real-time pricing engine using Kafka and Databricks with competitor monitoring, demand signals, and inventory levels — increasing revenue by 8%. The organization had reached an inflection point — customer data was fragmented across POS systems, e-commerce platforms, loyalty programs, and marketing tools. The merchandising team made decisions based on last week's numbers. Store operations still relied on paper processes and phone calls to headquarters.
The retail industry added specific complexity. PCI-DSS for payment processing, consumer privacy regulations (CCPA/GDPR), and omnichannel data governance demanded auditable processes and governance. Any technology initiative needed to maintain compliance continuity while delivering measurable improvement. Previous attempts had stalled because vendors didn't understand these industry-specific constraints.
The executive sponsor set clear expectations: demonstrate measurable impact within one quarter. No 18-month roadmaps. No theoretical architectures. Working software, real data, measurable results — or the budget moves elsewhere. They needed a partner who could deliver data engineering solutions with retail domain expertise from day one.